Returns & Exchanges
At DUFFBEAUTY, we want you to love your look, which is why we offer a 14-day return policy on all unused and unopened beauty products. To maintain hygiene standards, items must be in their original packaging with all seals intact to qualify for a refund or exchange.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive a return authorization.
Prepare Your Package
Securely pack your unused items in their original DUFFBEAUTY packaging to ensure they are protected during transit.
Ship It Back
Affix the provided return shipping label to your package and drop it off at your nearest authorized postal service location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing