Frequently Asked Questions
Everything you need to know about your beauty journey with DUFFBEAUTY.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the EU and 5-10 business days for international orders. You will receive a tracking number via email as soon as your order is dispatched.
Are your eyelashes reusable?
Yes, our premium lashes are designed for durability. With proper care and cleaning, DUFFBEAUTY lashes can be reused up to 25+ times.
What is your return policy?
Due to hygienic reasons, we only accept returns on products that are unopened, unused, and in their original packaging within 14 days of receipt.
Are your products cruelty-free?
Absolutely. At DUFFBEAUTY, we are committed to ethical beauty. All of our products are 100% cruelty-free and never tested on animals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, MobilePay, and Klarna for flexible 'pay later' options.
How do I apply the lashes for the best result?
We recommend measuring the lash against your eye first and trimming from the outer corner if necessary. Apply a thin layer of our lash glue, wait 30 seconds for it to become tacky, and place it close to your natural lash line.